Analytics for PE-Backed Tech-Enabled Services Companies

Independent proof that the platform is delivering the margin you underwrote

In tech-enabled services, the investment case rests on operating leverage that was promised but not yet proven. We measure that return independently of the vendor.

From work we have done

We have done this work in PE-backed tech-enabled services, including analytics and hands-on work with operators that lifted labor productivity 15% across about 100 facilities.

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An embedded head of analytics, not the vendor

We don't build the technology and we don't sell it. We are the independent read, working with the COO on the questions that decide whether the investment pays off.

Adoption

Who is actually using it?

Which teams are lagging, and why

Accuracy

Does it do what was sold?

Measured independently of the vendor

Capacity

Where does freed time go?

Time saved is not yet margin earned

Outcome

Is the margin in the model?

Gains the board can see and trust

Figure 1. The return on a technology investment is earned in adoption and redeployment.

Once the platform works, the economics change

Tech transformation

The full embedded-economist method.

Tech Transformation →

Pricing and margin

Pricing reset to the new cost to serve.

Pricing and Margin →

Supporting work

Churn, forecasting and KPI reporting that management and the sponsor both trust.

Surfaced as needed

Find out whether the technology is paying off

A short conversation is usually enough to see what would need to be measured, and how quickly.

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